Track Bugs, Fix Faster
Bug tracking and support desk software for teams. Inbox for customers, issues for engineering, one place to assign, prioritize, and close work. $7 per user per month.
Bug tracking and a support desk in one product
Most teams split help desk and issue tracking. PatchDesk keeps both, so a customer ticket can become a bug without leaving the desk.
Support inbox
A shared inbox for customer tickets with assignment, SLA timers, macros, and internal notes.
Issue tracker
Track bugs and internal work with status, priority, comments, followers, and CSV import/export.
Customer portal
Customers submit tickets at your branded /support link. No account required.
Security
Encrypted data at rest, MFA (TOTP, email, SMS), and role-based access.
How PatchDesk works
Create a workspace
Sign up, invite your team, and pick roles. Every new account includes a 14-day trial with every feature.
Collect work
Share your customer portal for support requests, or file bugs as issues. Both land in PatchDesk with IDs you can copy.
Assign and close
Reply, leave internal notes, watch SLA, and close the ticket. Search and filters stay on the list you are in.
Simple pricing
$7 per active user per month. Unlimited tickets, unlimited bugs, customer portal, SLA, MFA, and CSV tools. 14-day free trial, no credit card.
Common questions
- How much does PatchDesk cost?
- One plan: $7 per active user per month. Unlimited tickets, unlimited bugs, and the customer portal are included. No feature gates.
- Is there a free trial?
- Yes. New accounts get 14 days with full access. No credit card required to start.
- Can customers submit tickets without an account?
- Yes. Each company gets a public portal at patchdesk.org/support/your-company. Customers fill in name, email, and the issue.