Track Bugs, Fix Faster
Bug tracking and support desk software for teams. Inbox for customers, issues for engineering, one place to assign, prioritize, and close work. $7 per user per month.
Customer tickets and bugs, in one desk.
Support and engineering share the same product. A ticket can become a bug without a second tool, a Slack paste, or a lost ID.
Support inbox
A shared inbox for customer tickets. The whole team sees the same queue.
- Assignment, SLA timers, macros, and internal notes
- Turn a customer ticket into a bug without leaving the desk
- Priorities and status that stay on the ticket
Issue tracker
Bugs and internal work with IDs you can copy into chat or a commit.
- Status, priority, comments, and followers
- Search and filters stay on the list you are in
- CSV import and export when you need a spreadsheet
Customer portal
Customers submit at your branded /support link. No account required.
- Name, email, and the issue — then they are in the inbox
- Updates go to the customer by email
- Share one link. Stop collecting tickets from a shared mailbox
Everything on one plan.
SLA, macros, and CSV are included. There is no upgrade to unlock the desk.
SLA timers
Response and resolution targets by priority, on the same plan.
- Countdown on open tickets
- Breach alerts for the team
- You set the policy. Nothing is gated behind a higher tier
Macros
Reusable replies for the tickets you see every week.
- Keep tone consistent across the team
- Spend less time typing the same answer
- Included with the inbox — not an add-on
CSV import & export
Move work in and out of PatchDesk when you need a spreadsheet.
- Import tickets from a CSV
- Export for reports and backups
- No extra fee, no higher plan
Simple to buy. Simple to run.
One price, full access, and a trial that is the real product — not a gated demo.
One price
$7 per active user per month. Unlimited tickets, unlimited bugs. No feature gates.
Security included
Encrypted data at rest. MFA (TOTP, email, SMS). Role-based access.
Live in a day
14-day trial, every feature, no credit card. Share a portal link on day one.
How PatchDesk works
Create a workspace
Sign up, invite your team, and pick roles. Every new account includes a 14-day trial with every feature.
Collect work
Share your customer portal for support requests, or file bugs as issues. Both land in PatchDesk with IDs you can copy.
Assign and close
Reply, leave internal notes, watch SLA, and close the ticket. Search and filters stay on the list you are in.
Simple pricing
$7 per active user per month. Unlimited tickets, unlimited bugs, customer portal, SLA, MFA, and CSV tools. 14-day free trial, no credit card.
Common questions
- How much does PatchDesk cost?
- One plan: $7 per active user per month. Unlimited tickets, unlimited bugs, and the customer portal are included. No feature gates.
- Is there a free trial?
- Yes. New accounts get 14 days with full access. No credit card required to start.
- Can customers submit tickets without an account?
- Yes. Each company gets a public portal at patchdesk.org/support/your-company. Customers fill in name, email, and the issue.
Who built this
Chris Birkey. He keeps Windows and ChromeOS running for a K–12 district in Calumet City, and spent nearly twelve years in software support before that. He holds an Incident IQ Agent certification. PatchDesk is the desk he wanted for a small team: customer tickets and bugs in one product, $7 per user, nothing gated. Not a second job bolted onto a consultancy — he uses it.
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